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We want you to be satisfied with your orders from YANMOS, so please let us know if you receive a product that does not meet your expectations.

Refund & Reshipment

We only offer a refund or reshipment if we make an error on our part (such as a quality issue, wrong size sent out, etc.). Usually we don't accept returns. However if you like a size exchange or a refund because you are unsatisfied, send us an e-mail or use the contact form to discuss the next steps. The refund will be processed through the same payment method you used to make your original purchase. 

Return & Replacement

If we come to an agreement for return and replacement you are responsible for any damage incurred by items during the return shipment. Items must be in new and unused condition, in our case that means unworn and unwashed.
We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any customs charges.
We are not responsible for any charges imposed on packages returned by customs.
Unless otherwise agreed upon, 
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

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